M.A.J Strategy GroupM.A.JStrategy Group
← Back to catalogue
Hospitality

Returning-Customer Engine

You have customers who ordered once through Glovo and never came back — and Glovo will remind them of another restaurant, not you.

Returning-Customer Engine

What it does

Captures the customer's data the first time they order (receipt, survey, Wi-Fi or WhatsApp) and triggers an automatic sequence: reminders after N days without ordering, personalised offers based on what they usually eat, birthday coupons and rewards every N orders. All on their WhatsApp, without you lifting a finger.

Expected ROI

Grows direct orders 30-60% in 60-90 days, lowers acquisition cost and raises the average ticket with personalised offers.

Why it matters

You don't need more orders — you need the people who already tried you to come back without paying a commission. This system turns occasional customers into regulars who buy direct from you. Less dependency, more control, and a customer base that's truly yours.

A 30-minute conversation could change what your business earns next month.

No commitments, no long demos. We tell you exactly what to automate first and how much you can recover.